FAQ – Frequently Asked Questions

1. What is NuraCart?

 

NuraCart is an online store offering carefully selected trending and practical products delivered across India. We focus on reliability, secure payments, and smooth customer experience.


 

 

2. How long does delivery take?

 

Orders are usually delivered within 3–7 business days depending on your location. Remote areas may take slightly longer.

You will receive tracking details once your order is shipped.

 

3. Do you offer Cash on Delivery (COD)?

 

Yes. Cash on Delivery is available on eligible products and locations across India.


4. How can I track my order?

After dispatch, you will receive a tracking link via SMS or email.

You can also visit our Track Order page and enter your order details.

 

5. What payment methods do you accept?

We accept:

  • UPI
  • Debit & Credit Cards
  • Net Banking
  • Secure digital payments via Razorpay
  • Cash on Delivery (if applicable)

All payments are processed through secure encrypted gateways.

 

6. Can I cancel my order?

Orders can be canceled only before they are shipped.

Once dispatched, cancellation is not possible.

To request cancellation, contact support immediately.


7. What is your return policy?

Returns are accepted only if:

  • The product is damaged
  • The product is defective
  • You received the wrong item

To request a return:

  • Contact us within 48 hours of delivery
  • Provide clear photos or an unboxing video
  • The item must be unused and in original packaging

Returns may not be accepted for change of mind.

 

8. When will I receive my refund?

After the returned product is received and inspected, refunds are processed within 5–7 business days to the original payment method.

 

9. What if my order is delayed?

Delays may occur due to courier issues or high demand. If your order is delayed beyond the estimated delivery time, please contact our support team.

 

10. How can I contact support?


You can reach us through:

 

 

  • Email Support
  • Contact page on our website

We typically respond within 24 hours.

 

11. Is my personal information safe?

Yes. NuraCart uses secure encryption and trusted payment gateways to protect your personal and payment information.

 

12. Do you ship across India?

Yes. We deliver to most locations across India. Delivery availability depends on courier coverage.

 

 

If you have any additional questions, feel free to contact us. We’re here to make your shopping experience simple, secure, and satisfying.